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Live Chat has started to focus on personalizing its reach-out to the customers through domestic domains.Live in is one such domain on which Live Chat Inc has gone live in a tie-up with Desk Moz.According to Pew Research Center, young adults from 18-29 are more likely than any other demographic to experience online harassment.Most customer service representatives are in this age group as well since it is usually an entry-level position.65% of the people surveyed who said yes to receive online harassment were in this age group. Women who are 18-24 have higher levels of more severe forms of harassment.26% report have been stalked, while 25% experienced sexual harassment.
If you ask closed ended questions which has only a yes or no answer, it will not only make the conversation boring but it will also increase the possibility of ending the chat.
This affects your customer service representatives as well, as the majority of agents are women aged 20-25.
This is a complicated issue and there isn’t always “one correct way” to deal with these issues.
Feel free to customize it so that it’ll match yours or your company’s personality!
Live Chat with us button does not appear on mobile devices, but there is a work-around that we can offer.